PokaLog: Poker Hand Tracker Support

Get unblocked quickly.

Find answers for account issues, hand logging, sharing, analysis, notifications, and account deletion.

Quick Checks

Update the app to the latest version
Retry with a stable network connection
Sign out and sign in again
Include reproduction steps when reporting crashes

Frequently Asked Questions

My hand is not saved

Check your network and login session, then confirm the save completion message appears. If it still fails, send device/OS details and reproduction steps.

I cannot share with friends

Check the target user ID, friend status, and network connection. If permission errors continue, update to the latest version.

How can I delete my data/account?

Use the in-app account deletion flow in Settings. Due to backups, full deletion may take some time.

Where are Terms and Privacy Policy?

Use the links at the bottom of this page. The content is identical to what is shown in-app.

Contact

If the issue persists, please contact us at:

Support Desk: vi.technologies@gmail.com

We usually respond within 3 business days.